VIDSTER · HELP CENTER
Getting started
Upload a video, choose a language and make your first translation.
Add your file
Drop in video or audio and check its duration.
Make it yours
Choose a language, style captions and preview voices.
Review and download
Play your results, then download files or a ZIP.
Create translated subtitles or a dubbed version of your video. Try the multilingual preview, or go straight to your translation workspace.
1. Upload your video
Sign in, then click the upload area or drag in a video file. Supported formats and size limits appear in the workspace. Clear speech helps produce more accurate subtitles.
Check the file name, size and duration before continuing.
2. Choose your language and output
Choose automatic detection for the original language, or select it yourself. Then pick a target language and choose subtitles or dubbing.
| What you want | What to choose | How to use the result |
|---|---|---|
| Translate the original video | Subtitle mode | Download subtitles for your video platform or editor |
| Display subtitles directly in the picture | Enable subtitle burn-in | Download a subtitled video |
| Make the video speak another language | Dubbing mode | Download the dubbed video or separate audio |
Available downloads depend on your settings and the files produced by the completed project.
3. Review the cost and start
The workspace estimates credits from the video duration and selected mode. Review your balance and settings, then start the translation. If you need more credits, view pricing and plans.
Follow progress in My projects. Closing the page does not cancel a submitted job. You can sign in again and return to it later.
Download and review your files
Open the project details and find “Download your files.” Subtitles, video and audio appear separately so you can download what you need.
Before publishing, watch the full video and check names, specialist terms, line breaks and subtitle timing. Reading length varies between languages, so also check that viewers have enough time to read each caption.
Manage your account and credits
- Profile: update your name and avatar.
- Account security: change your email sign-in password.
- Plan & billing: review your plan and subscription history.
- Credit usage: check your balance and transactions.
Common questions
Why is my project still queued?
A queued project is waiting to be processed. Leave automatic updates on or return to your projects later. If progress remains unchanged, contact support with the project detail page address.
Can I retry a failed translation?
Yes. Failed projects show a retry option. The confirmation page explains the operation and credit cost. Review it before submitting again.
Can I cancel a translation?
Queued and processing projects show a cancel option. Queued jobs stop immediately; processing jobs stop at the next safe point. Check your credit usage for any balance changes.
Need more help?
Email [email protected] with a description of the issue and the relevant project address.
Make captions your own
Choose Cinema (Netflix style · Arial) for white captions with a black outline and transparent background. Font size, outline, text color and background update in the live preview. You can hide the preview. Styling applies to captions burned into video; SRT files preserve editable text and timing.
In dubbing mode, listen to a free voice sample before starting. Paid accounts can submit a batch; costs are calculated per file. Your workspace shows the current plan's file and batch limits.
Download files together
In a project, choose Download all exports, or select specific files and choose Download selected. In My projects, select several downloadable projects to receive one ZIP with a folder for each project. Original filenames and short purpose labels help identify every file. The credit summary shows reserved, charged or returned credits based on the billing record.